RETURNS AND REFUNDS

Returns and Refunds Policy

Last updated: August 26, 2026

This policy applies to orders placed at javierpereira.coffee from Javier Pereira Coffee LLC. Orders placed in Colombia at javierpereira.cafe are governed by that store's own policy under Colombian law.

The short version

• If your order arrives damaged, wrong, or short, tell us within 7 days and we replace it or refund it in full — your choice. You keep the coffee and you pay nothing.
• Unopened bags can be returned within 30 days for a refund of the purchase price.
• Opened bags cannot be returned for food-safety reasons — but if the coffee is genuinely not right, read the freshness guarantee below.
• If we cannot ship on time, you get a full refund on request. That is federal law and we follow it.

1. Damaged, defective, or incorrect orders

Write to [email protected] within 7 days of delivery with your order number and a photo of the product and the packaging. We will send a free replacement or issue a full refund, including the shipping you paid — whichever you prefer. You do not need to send anything back, and we do not ask you to pay return shipping on our mistake.

2. Unopened products

Unopened bags in their original sealed packaging may be returned within 30 days of delivery. Write to us first for a return authorization; packages sent back without one cannot be processed.

The bag must be unopened, unused, and in the same condition in which it arrived. Return shipping for a change of mind is paid by the customer. Once we receive and inspect the return we refund the purchase price of the coffee. The original shipping charge is not refunded on a change-of-mind return.

3. Opened products and our freshness guarantee

Roasted coffee is a fresh, perishable food. Once a bag is opened we cannot resell it or accept it back, for hygiene and food-safety reasons.

That said, we do not want you drinking coffee you do not enjoy. If a bag is stale, tastes wrong, or is not what the label describes, write to us within 30 days of delivery and tell us what happened. We will make it right with a replacement or a refund. We do not ask you to ship the bag back. This is our own guarantee, offered because we roast to order and stand behind what leaves the roastery.

4. If we cannot ship on time

If we are unable to ship your order within the time promised at checkout — or within 30 days if no time was stated — we will contact you with a revised date and offer you the choice of accepting the delay or cancelling. If you cancel, we refund the full amount promptly, at the latest within seven working days of your request. This follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435.

5. Cancelling an order

We roast and pack quickly. If you need to cancel, write to [email protected] as soon as possible. If the order has not yet been handed to the carrier we will cancel it and refund you in full. Once it has shipped, it falls under the sections above.

6. How refunds are issued

Refunds are issued to the original payment method through Stripe. We process approved refunds within 3 business days of approving them. Your bank or card issuer usually posts the credit within 5 to 10 business days after that; that part is outside our control.

If you paid with a card that has since expired or been cancelled, tell us and we will arrange another method.

7. Subscriptions

We do not currently charge any recurring or automatically renewing payment. Every order on this site is a single purchase, charged once. If we introduce a recurring subscription in the future, we will disclose the terms clearly, obtain your express consent, and give you a way to cancel online before we charge you.

8. Gift orders

If you received our coffee as a gift and something is wrong with it, write to us with the order number from the packing slip or the name and email of the person who bought it, and we will help you directly.

9. How to reach us

Email [email protected] with the subject "Return" and your order number, or call +1 (786) 949-4608. We answer within one business day.

Javier Pereira Coffee LLC · 2 S Biscayne Boulevard, Suite 3200 #2386, Miami, FL 33131, United States.

10. Changes

We may update this policy. The version that applies to your order is the one published when you placed it. The "Last updated" date at the top always reflects the current version.